Last updated 27 October 2023

In this Privacy Policy, 'We' or, 'Us' means Community Health Support Limited (ABN 93 656 141 936).

We are committed to respecting your privacy and are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) ("Privacy Act").

By providing us with your personal information, you allow us to collect, use and disclosure of your information in accordance with this Privacy Policy.

This Privacy Policy sets out (i) the kinds of personal information that we collect and how we collect it (ii) the purposes for which personal information is collected, used and disclosed by us (iii) how you may access and correct your personal information; (iv) how you can lodge a complaint about our handling of your personal information and how we will handle that complaint; and (v) our contact details.

Any changes to our Privacy Policy will be published on our website.  

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What personal information do we collect and how do we collect it?

Personal information is any information which identifies and includes sensitive information such as health information.

We will usually collect the following types of personal information about you:

• name;
• age or date of birth;
• contact details (e.g.your address, telephone number, email address);
• your location (for users of our app);
• health information including your medical history, current conditions/illnesses and treatment provided by us to you; and
• any other personal information that we might require to provide our services to you.

We may collect personal information either directly from you, or from third parties in any of the following ways:

• by you registering or otherwise engaging with us via our website or app;
• communicating with us through correspondence, chats, email, phone, or when you share information withus from other social applications, services or websites;
• interaction with oursites, services, content and advertising; and
• when this information is provided to us when you seek medical treatment or advice from us.

When you apply for a job or position with us we may collect information from you third parties such as from recruitment consultants, previous employers and others persons who might be able to provide information to assist us to decide whether or not to make you an offer of employment or engage with you under a contract.

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Why and how do we collect, use and disclose your personal information?

We may collect, hold, use and disclose your personal information for any of the following purposes:

• to enable us to provide you with our services and to respond to any requests for information that you might make of us;
• to enable you toaccess and use our website and app;
• to develop our services, for example, by performing analytics on your use of our website, and conduct research;
• to inform you about our services and any offerings from our business partners that we think might be of interest to you (although you may opt-out of receiving these kinds of communications by using the contact details set out below or by following the opt-out instructions that will be provided to you in our communications);
• to comply with our legal obligations, resolve any disputes that we may have with you or any third party, and enforce our agreements with third parties; and
• to consider any application for employment you make with us.

We may disclose your personal information, for any of the above purposes, to:

• our employees and any contractors that might help us to provide you with our services;
• our other service providers, and professional advisers;
• our sponsors and promoters for any event that we host or are engaged in;
• your doctors, ambulances, and other healthcare service providers if required by us to provide you with our services, or to facilitate a medical handover, follow-up, or ongoing care; and
• other third parties, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Your health information will usually only be disclosed to third parties if you provide us with your consent to do so.

 We may also use de-identified information about you for other purposes such as to provide training to our staff and reporting on our services.

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Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the below contact details. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why.

If you think that any personal information we hold about you is inaccurate, you can also contact us and request that this information be corrected using the below contact details.

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Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us at privacy@chsnsw.org.au. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take. More information about your rights and our obligations in relation to privacy, and information on making a privacy complaint are available from the Office of the Australian Information Commissioner, which can be contacted at www.oaic.gov.au, or by post to GPO Box 5218 Sydney NSW 2001, or by email to enquiries@oaic.gov.au.

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Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Privacy Officer
Community Health Support
privacy@chsnsw.org.au